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Frequenty Asked Questions (FAQs)

FAQs

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FREQUENTLY ASKED QUESTIONS

WHAT IS ADVANCED PASSENGER INFORMATION (API)?

You need to provide Advance Passenger Information (API) before you go on holiday. It's also called APIS, Secure Flight or e-Borders. In a nutshell, this is information from your passport that's required by the government of the country you're travelling to. Travel O Rama also needs this information for Aviation Security purposes.

WHEN CAN I CHECK IN ONLINE?

If you've chosen Select Your Seat, Seats with Extra Space, Seats with Extra Legroom or Premium Club seats, online check-in opens 14 days before your outward flight. If not, you can check-in online from 7 days before. To see if online check-in is ready for your flights yet, visit the airlines website and enter your booking reference, the surname of the lead passenger and your departure date. You'll then be able to click the Check-in button if it's available.

WHAT THINGS CAN'T I TAKE IN MY HAND LUGGAGE?

Please read through the information on our List of allowed items page. Here you'll find a list of items that can be carried in your hand luggage and hold luggage. For a list of restricted items, please read through the respective airlines luggage guidelines page.

WHAT FOOD AND DRINK IS AVAILABLE ON MY FLIGHT?

Short haul flights - If you're going on one of the shorter flights, you'll be able to choose from their Café range - available to buy on board. There are lots of hot and cold savoury snacks and treats to choose from, as well as a full bar service and lots of other goodies. Long haul flights - Going on a flight that’s more than 7 hours? You’ll get a main meal and a light refreshment offered before landing, both included in the price. You can select what type of meal you need when you’re booking your holiday. We don’t provide in-flight meals for under-twos, but you can bring your own liquid baby foods or baby milk on board, plus there are themed kids’ snack boxes on the menu. Lapland flights- If you're travelling to Lapland, you'll get a light meal and tea or coffee included in the price. Cape Verde flights- If you're travelling to Cape Verde you'll get a light meal included in the price.

PASSENGERS WITH NUT ALLERGIES

What you need to do If you've got a severe nut allergy, you'll need to contact the respective airlines at least 4 days before you fly. You'll also need to let the cabin crew know when you board the plane. How we can help If we're aware of your allergy, the cabin crew will make an announcement on the flight asking passengers not to eat any nut products. What's more, we won't sell any nut products from the in flight bar service. However, we can't guarantee a nut-free environment. Flights with other airlines Most airlines offer a cafe-style trolley service on board with a range of snacks and drinks.

CAN I TAKE A PUSHCHAIR ON MY FLIGHT?

Yes. You can bring a pushchair or pram on your flight at no extra cost. What’s more, you can take it right up to the plane door, and when you get to your destination, it’ll be waiting for you in Luggage Reclaim.

CAN I USE ELECTRONIC DEVICES DURING THE FLIGHT?

You can use things like MP3 players, e-books, smartphones, and other handheld personal electronic devices at any time during your flight, unless you're told otherwise by the crew - as long as they're switched to 'Flight Safe Mode' or 'Airplane Mode'. That said, please make sure you listen carefully to the safety briefing by the cabin crew. If you're carrying larger devices like laptops and larger tablets, you'll be able to use them during the flight, but they'll need to be switched off for take-off and landing and stowed away. You'll need to take these items out of your hand luggage before you get to the security search point. This is because they'll need extra screening. If any of your electronic devices can't be switched to 'Flight Safe' or 'Airplane Mode', they'll need to be switched off completely throughout the flight. Electronic cigarettes You're not allowed to use electronic cigarettes on the plane at all, although they can be carried in hand luggage.

WHAT HAPPENS IF MY FLIGHT IS DELAYED OR CANCELLED?

We always do our very best to make sure to inform that your flight is on time, and having said that, sometimes things do go wrong, and in these cases, we'll try to make sure any disruption to your journey is kept to a minimum.

HOW MUCH LUGGAGE CAN I TAKE?

When flying with Travel O Rama each passenger can check in at least to 1 bags weighing between 15 kg and 23 kg and 1 piece of hand luggage, depending on which holiday you book. Plus, under-2s get a 10 kg allowance, on top of a pushchair or a car seat. If you are flying with one of the third party airlines, you’ll find details of your luggage allowance on your e-ticket. To see if your flight is delayed please check the most up-to-date information on the respective airlines departure page. Please check in normal unless you've been notified otherwise. If you're denied boarding, or your flight is cancelled or delayed for at least 2 hours, please speak to staff at the check-in desk or boarding gate to see information that states what your rights are when it comes to things like compensation or assistance.

CAN I TAKE SPORTS EQUIPMENT ON MY FLIGHT?

If you're taking sports equipment with you, it can be booked from 90 days before your return flight. This includes things like golf clubs, surfboards, bicycles, skis, and fishing rods. We recommend you call us at least 2 months before you travel to book it onto your flight, as there's limited space available. That said, you can add sports equipment up to 6 hours before your outbound flight and 25 hours before your return flight, if there's room. Your sports equipment will need to be booked as hold luggage. If you don't book in advance, we might not be able to carry your sports equipment, as there may not be space available on the plane.

CAN I TAKE MY OWN FOOD FOR THE FLIGHT?

Yes. However, we can't provide heating facilities on board - although for infants, we are able to warm bottles of milk in hot water. Therefore, we would advise low-risk food such as pre-made sandwiches and snacks that can be eaten cold.

CAN I TAKE BABY FOOD AND BOTTLES ON MY FLIGHT?

Yes, you can carry liquid baby foods or baby milk that's either pre-packaged or made up at home. You can also carry foods for special dietary requirements as long as it's essential for the flight or holiday. Please give any food or baby milk to staff when you go through airport security, as it'll be screened separately. Just so you know, under-twos don’t get an in-flight meal on short or long-haul flights. Powder formula There are no restrictions on taking powder formula, you can carry your baby milk powder to be mixed up during your holiday as part of your luggage allowance. This may also be tested at airport security.

WHAT HAPPENS IF I CANNOT TRAVEL DUE TO MEDICAL REASONS?

If you have a medical condition, a serious illness, or undergone recent surgery, you’ll need to be cleared for travel by the airline. You may also require a ‘Fitness to Fly’ certificate from your GP. We’ll need at least four working days’ notice ahead of the flight to permit a cancellation. If you do need to rebook your flight, call us at 0191 348 1520/21 Please note that we’ll require a medical certificate from your GP as proof of illness or medical condition so that we may pass it on to the airlines and its always to the airline discretion to allow any exceptions or waivers if any.

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